Quality Nursing Care Versus Patient satisfaction and nurses job satisfaction in Zagazig University Hospitals

Quality of care is a right of all patients and responsibility of all nurses who deliver it. Quality is the effect of care on the individual and population. Effective improvement in quality of nursing performance should be reflected in better health, patient satisfaction and nurses’ satisfaction. The aim of this study aimed to assess the level of job satisfaction among nurses, measure quality of work performed by study nurses and assess the patient satisfaction related to nursing care performance. Setting: the study carried out at new surgical hospital that affiliated to Zagazig university hospitals. The study sample: included (47) nurses and (1053) patients from different surgical wards at zagazig university hospital. Tools: three tools used to collect the necessary data; the questionnaire sheet to assess nurses job satisfaction factors, a patient’ satisfaction questionnaire sheet and nurses’ observational checklist to assess nurses performance for patient care. The results revealed that , most of nurses at surgical wards in new surgical hospital were satisfied in many factors when had the highest mean scores in relation to Salary , administration and management , work environment , relation at work , recognition , system of work , progress at work and work responsibilities factors . However, in relation to observed quality of nurses’ performance the majority of nurses had an acceptable level in their practice on maintaining the patient rights factors, maintaining the elimination factors in the first and second 24 hours of
Tanta Scientific Nursing Journal
Vol. 1 No. 4 May, 2013 112
postoperative care. While, there were statistical significant relation between patient’s education and their satisfaction with nurses’ performance quality. Therefore, according to findings .Recommended that, developing a standard for surgical nursing care on Zagazig University Hospitals and it should be communicated to all healthcare providers to improve quality of care provided to patients, as reference for practice management and controlling
Keys words: quality nursing care, patient satisfaction, nurses’ satisfaction