Mothers' Satisfaction Regarding Emergency Nursing Care of their Children

Background: Patient satisfaction is considered an important indicator of the quality of care from the perspective of the consumer. There is a growing interest in patient satisfaction as an outcome of care. Parents satisfaction "especially mothers" with a pediatric practice is very important because mothers are always involved in medical treatment of their children. Satisfied patients are more likely to comply with treatment, take an active role in their own care. There is evidence that satisfaction with pediatric medical visits is related to parents’ compliance with medical regimes, understanding and retention of medical information, and continuity of care . Few studies have examined patients' satisfaction with emergency nursing services. Pediatric patients who seek emergency care require skilled and timely assessments by experienced emergency care nurses. The study aims to assess mothers' satisfaction regarding emergency nursing care of their children. This is a descriptive study design, that was carried out at Tanta Emergency Hospital. Convenient sample of eighty children and their mothers were involved in the study. One tool was used to collect data, the first part was a questionnaire sheet to assess socio-demographic data about children and their mothers. A second part was a Consumer Emergency Satisfaction Scale (CESS). The results of this study revealed, statistical significant difference in the total nursing care and total education. Statistical significant correlation was detected between professional qualities and both nurses’ attitudes and the way the nurse welcome the mothers and their children. It is recommended that further researches are needed to capture pediatric children opinions about the emergency care provided to them. Application of triage system in emergency room to improve the quality of care.