Effect of Nurse's Therapeutic Communication and Protecting Patient's Rights on Patient's Satisfaction

Document Type : Original Article

Authors

1 Lecturer of Nursing Administration, Faculty of Nursing, Assiut University, Egypt.

2 Lecturer of Nursing Administration, Faculty of Nursing, South Valley University, Egypt.

Abstract

Back ground; Emphasis puts todays on nurse's therapeutic communication as a key variable to relief patients from psychological stress, and familiarize them with hospital environment. Aim; determine the effect of nurse's therapeutic communication and protecting patient's rights on patient's satisfaction. Setting; Assiut University Main Hospital. Subjects; Convenient sample of nurses (No.=172) and representative number of patients (No.= 200) based on formula to calculate study subjects. Tools; 1) Structure questionnaire sheet consisted of a) Demographic characteristics b) Communication skills, c) Patients right and 2) Patients satisfaction scale Results; nurses achieve highest mean score in understanding the emotions, and feelings they experienced in hospital environment with their illness, and the needs they wants to satisfy and the lowest mean score for attention to patients verbal and non verbal expressions. There were a highly statistical significant difference regarding departments, years of experience, residence and nurse's therapeutic communication skill and protecting patient's right. The majority of patients were satisfied regarding nurse's communication skill and protection of their right. Conclusion; the majority of nurses were communicate in therapeutic way. The majority of patients were satisfied regarding nurse's therapeutic communication skills but patients admitted to private sector were achieve highest satisfaction score. Recommendations: based on research results the following recommendations are drown; in-services training for nurses who not communicate in therapeutic way. Orient patients to increase their awareness regarding their rights.
___________________________________________________

Keywords

Files

History

  • Receive Date: 08 January 2019
  • Revise Date: 19 March 2019
  • Accept Date: 30 April 2019

Share

How to cite

Statistics